Getting started & FAQs

Onboarding your AI Assistant: Phase 1

These are the steps you take to configure your AI Assistant as a new Structurely User.

Written by Megan Lane
Updated over a week ago

Mobile App Links

Want to download the Structurely App for your phone? Click here to find the links for your device!

Written by Megan Lane
Updated over a week ago

Notifications

Here's how your Structurely AI Assistant will notify you

Written by Megan Lane
Updated over a week ago

Agency Settings

Best practice for what to put in your agency settings

Written by Megan Lane
Updated over a week ago

How can I add agents?

You can invite agents to join your Structurely account by clicking on the building icon (Organization) in your account

Written by Megan Lane
Updated over a week ago

How can I add teams?

You can invite teams to join your Structurely account by clicking on the building icon (Organization) in your account

Written by Jesslyn Prohaska
Updated over a week ago

FAQ Quick Facts ❓❗

Here are a few common questions we get asked about the digital assistant to help get you started! 💡

Written by Megan Lane
Updated over a week ago

Do you have onboarding videos?

Yes, here are some helpful videos

Written by Megan Lane
Updated over a week ago

Choosing Structurely AI Assistant's Name

Best practice for choosing Structurely AI Assistant's name in Structurely

Written by Megan Lane
Updated over a week ago

Frequency of Logging In

Best practice for when you should login to Structurely

Written by Megan Lane
Updated over a week ago

How can I mute Structurely AI Assistant from responding?

You can mute your assistant by clicking the red "Mute AI Assistant" button in your messages

Written by Megan Lane
Updated over a week ago

If I have the schedule on 24/7 will my AI Assistant text people in the middle of the night?

Yes and no. The lead would need to make the first contact attempt for Structurely AI Assistant to respond at that hour.

Written by Megan Lane
Updated over a week ago

If I contact the lead outside of HomeChat will Structurely AI Assistant know?

No, any contact made outside of HomeChat, either by phone, email, or separate text will not be known to us.

Written by Megan Lane
Updated over a week ago

What if I changed CRMs?

We're here to help!

Written by Jesslyn Prohaska
Updated over a week ago

Muting

Best practice for muting the lead in Structurely

Written by Megan Lane
Updated over a week ago

Toggle Rental Lead Qualification On/Off

Don't work with rental leads? No problem. Follow this quick guide to tell your Structurely AI Assistant not to qualify renters

Written by Megan Lane
Updated over a week ago

Lead Delay

Best practice for setting the lead delay in Structurely

Written by Megan Lane
Updated over a week ago

When do I jump into the conversation?

You will be notified when agent follow up is required

Written by Megan Lane
Updated over a week ago

How do I add live chat to my website?

We've got you covered with these helpful Live Chat installation tips

Written by Megan Lane
Updated over a week ago

Why do some of my leads have goofy names?

"Exuberant Hippo" is not actually the name of your lead 😅 Read more about what these mean

Written by Megan Lane
Updated over a week ago

Do you use my current cell phone number to respond to leads?

Nope! You get your very own Structurely AI Assistant Phone Number with the local area code of your choice 🤗

Written by Megan Lane
Updated over a week ago