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Getting started & FAQs
Getting started & FAQs
Simple steps to setting up Structurely AI Assistant with your business
21 articles in this collection
Written by
Jesslyn Prohaska
and
Megan Lane
Onboarding your AI Assistant: Phase 1
These are the steps you take to configure your AI Assistant as a new Structurely User.
Written by
Megan Lane
Updated over a week ago
Mobile App Links
Want to download the Structurely App for your phone? Click here to find the links for your device!
Written by
Megan Lane
Updated over a week ago
Notifications
Here's how your Structurely AI Assistant will notify you
Written by
Megan Lane
Updated over a week ago
Agency Settings
Best practice for what to put in your agency settings
Written by
Megan Lane
Updated over a week ago
How can I add agents?
You can invite agents to join your Structurely account by clicking on the building icon (Organization) in your account
Written by
Megan Lane
Updated over a week ago
How can I add teams?
You can invite teams to join your Structurely account by clicking on the building icon (Organization) in your account
Written by
Jesslyn Prohaska
Updated over a week ago
FAQs
FAQ Quick Facts ❓❗
Here are a few common questions we get asked about the digital assistant to help get you started! 💡
Written by
Megan Lane
Updated over a week ago
Do you have onboarding videos?
Yes, here are some helpful videos
Written by
Megan Lane
Updated over a week ago
Choosing Structurely AI Assistant's Name
Best practice for choosing Structurely AI Assistant's name in Structurely
Written by
Megan Lane
Updated over a week ago
Frequency of Logging In
Best practice for when you should login to Structurely
Written by
Megan Lane
Updated over a week ago
How can I mute Structurely AI Assistant from responding?
You can mute your assistant by clicking the red "Mute AI Assistant" button in your messages
Written by
Megan Lane
Updated over a week ago
If I have the schedule on 24/7 will my AI Assistant text people in the middle of the night?
Yes and no. The lead would need to make the first contact attempt for Structurely AI Assistant to respond at that hour.
Written by
Megan Lane
Updated over a week ago
If I contact the lead outside of HomeChat will Structurely AI Assistant know?
No, any contact made outside of HomeChat, either by phone, email, or separate text will not be known to us.
Written by
Megan Lane
Updated over a week ago
What if I changed CRMs?
We're here to help!
Written by
Jesslyn Prohaska
Updated over a week ago
Muting
Best practice for muting the lead in Structurely
Written by
Megan Lane
Updated over a week ago
Toggle Rental Lead Qualification On/Off
Don't work with rental leads? No problem. Follow this quick guide to tell your Structurely AI Assistant not to qualify renters
Written by
Megan Lane
Updated over a week ago
Lead Delay
Best practice for setting the lead delay in Structurely
Written by
Megan Lane
Updated over a week ago
When do I jump into the conversation?
You will be notified when agent follow up is required
Written by
Megan Lane
Updated over a week ago
How do I add live chat to my website?
We've got you covered with these helpful Live Chat installation tips
Written by
Megan Lane
Updated over a week ago
Why do some of my leads have goofy names?
"Exuberant Hippo" is not actually the name of your lead 😅 Read more about what these mean
Written by
Megan Lane
Updated over a week ago
Do you use my current cell phone number to respond to leads?
Nope! You get your very own Structurely AI Assistant Phone Number with the local area code of your choice 🤗
Written by
Megan Lane
Updated over a week ago