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11. How long should the lead delay be?
11. How long should the lead delay be?

Best practice for setting the lead delay in Structurely

Emma Holmes avatar
Written by Emma Holmes
Updated over a week ago

The default is 3 min. The best practice is 1 min. This will allow Structurely AI Assistant to respond to your lead within 1 min of getting the leads information. 

It is not typically recommended that the lead delay be extended to allow agents/ISAs to call the lead first. The reason being is that oftentimes agents/ISAs are not consistently calling the lead within 5 min 100% of the time thus leaving the lead unresponded to until Structurely AI Assistant kicks in after an extended amount of time. This leads to a lot of lost opportunity. 

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