TL;DR
Dial in your AI Agent's persona and industry background
Clarify the languages (English, Spanish, French) that your AI should speak
Add custom end of call message(s) for inbound/outbound calls
Utilize the specialized guidance area for specific instructions, context, etc.
Configure pronunciation rules for words/phrases the AI struggles with
To begin customizing your Advanced Settings:
Login to your Structurely Account here
Choose the appropriate Call AI Agent here to view/edit
Maneuver to the "Advanced Settings" section 👇
Persona & Industry
Define the industry that the AI is operating in, this context helps the AI know how to act - there will likely be a preset value based on your account settings 👇
(we typically recommend leaving the Lead Type unset at this point in time)
Supported Languages
The standard Call AI Agent is able to interpret and switch the language of the ongoing call to English, Spanish or French.
If you would like to adjust the supported languages, just toggle them on/off 👇
End of Call Messages
You can adjust how this Call AI agent will end calls - these messages will often vary slightly between inbound and outbound calls. 👇
Fine Tuning (aka Specialized Guidance)
Allows you to provide specific instructions, context, or constraints directly to the Call AI Agent to fine-tune how it communications.
These instructions should be directed to the AI using language such as "you should.." and "you are.." if need be. 👇
Pronunciation Rules
Add phonetic pronunciation rules for words or phrases that the AI is struggling to say properly. This is most commonly seen within location/road names 👇
Questions, comments, concerns? Let us help!
Reach out to us directly at help@structurely.com and we will get back to you!
- 🚀 The Structurely Team