Structurely

Adjust the message that will be spoken to your leads before a live transfer is initiated.

Customize the whisper message that the recipient will hear regarding the transferred lead when they answer a live transfer call.

- Adjust the message that will be spoken to your leads before a live transfer is initiated.
- Customize the whisper message that the recipient will hear regarding the transferred lead when they answer a live transfer call.
   

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To adjust the default Live Transfer messages:

Login to your Structurely Account <a href="https://accounts.structurely.com/#/login" rel="nofollow noopener noreferrer" target="_blank">here</a>

- Login to your Structurely Account <a href="https://accounts.structurely.com/#/login" rel="nofollow noopener noreferrer" target="_blank">here</a>

Choose the appropriate Call AI Agent <a href="https://homechat.structurely.com/#/ai/call-agents" rel="nofollow noopener noreferrer" target="_blank">here</a> to view/edit

- Choose the appropriate Call AI Agent <a href="https://homechat.structurely.com/#/ai/call-agents" rel="nofollow noopener noreferrer" target="_blank">here</a> to view/edit

Maneuver to the "Live Transfer" section 👇

Revise and update the messages as you see fit!

Manipulate the content within the gray boxes and the "with Defaults" preview will update accordingly 👇 

It's time to hit that "Update Agent" button and move on to the <b><a href="https://help.structurely.com/en/articles/11694797-5-incorporate-knowledge-bases">next section &gt;&gt;&gt;</a></b> where we'll discuss Knowledge Bases.

<b>Questions, comments, concerns? Let us help!</b>

Reach out to us directly at <a href="mailto:help@structurely.com" rel="nofollow noopener noreferrer" target="_blank">help@structurely.com</a> and we will get back to you!

<a href="https://help.structurely.com/en/articles/11687519-1-create-a-call-ai-agent">1. Create a Call AI Agent</a>

<a href="https://help.structurely.com/en/articles/11687742-2-pick-your-greetings">2. Pick your Greetings</a>

<a href="https://help.structurely.com/en/articles/11694771-3-voicemail-settings">3. Voicemail Settings</a>

<a href="https://help.structurely.com/en/articles/11694775-4-set-live-transfer-messages">4. Set Live Transfer Messages</a>

<a href="https://help.structurely.com/en/articles/11694797-5-knowledge-bases">5. Knowledge Bases</a>

<a href="https://help.structurely.com/en/articles/11694800-6-add-guidelines-call-scripting">6. Add Guidelines (Call Scripting)</a>

<a href="https://help.structurely.com/en/articles/11694804-7-qualification-disqualification">7. Qualification (+ Disqualification)</a>

<a href="https://help.structurely.com/en/articles/11694807-advanced-settings-call-ai">Advanced Settings (Call AI)</a>

<a href="https://help.structurely.com/en/articles/11694808-live-transfer-routing">Live Transfer Routing</a>

<a href="https://help.structurely.com/en/articles/9275512-ai-calling-cadence">AI Calling Cadence</a>

Customize the spoken live transfer messages for your leads + your team 🗣️

4. Set Live Transfer Messages

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4. Set Live Transfer Messages

TL;DR

To adjust the default Live Transfer messages:

Maneuver to the "Live Transfer" section 👇

Revise and update the messages as you see fit!

🎉 Nice job! 🎉

Questions, comments, concerns? Let us help!