Custom Answers allows you to customize how we respond to a lead when they ask us a specific question or if they respond to one of our questions a certain way!

πŸ’‘ Example of a Custom Answer: Do you have a link that would like to send to leads if they ask "How do I fill out an application?" - you can customize our response to send them the exact link and messaging you would use to have them complete an application! πŸ’‘

Note you will need Script Customization added to your account to create Custom Answers. Please reach out to our team at help@structurely.com to add this to your account.

πŸ‘‰ To get started go to the Scripts page in your Structurely account.πŸ‘‡

πŸ‘‰ On the lefthand side - choose "Answers"πŸ‘‡

πŸ‘‰ Next choose which Answer from our Default Answers you would like to edit

πŸ’‘ For example, if you wanted to change how we responded when a lead asked what OUR name was - you would customize the Answer "Ask name"

πŸ‘‰ Using the 3 dots on the righthand side, select "Duplicate" πŸ‘‡

πŸ‘‰ From the pop-up, click "Submit"πŸ‘‡

Note you will not be able to edit the Answer Name

πŸ‘‰ Click on the text box to open up our default Answer so you can customize our response to when a lead asks "What is your name?"πŸ‘‡

πŸ‘‰ From the sidebar that opens, you can now edit the Variations of Answers to this question!πŸ‘‡

πŸ‘‰ You can have as many or as few Variations as you would like

However you MUST always have at least ONE Variation that contains no Merge Fields

πŸ“– For more information on Variations - click HERE

πŸ‘‰ You can delete Variations by clicking the trashcan above the Variation and then "Delete" πŸ‘‡

πŸ‘‰ Once you have made your edits be sure and click "Save Changes" in the top right and then click "Close"πŸ‘‡

πŸ‘‰ After you have saved your changes and closed the sidebar, click "Publish changes" in the top rightπŸ‘‡

πŸ‘‰ From the pop-up, click "Confirm"πŸ‘‡

πŸ‘‰ In the top right corner, the button will now read "Deactivate"πŸ‘‡

‼️ Your customized Answer is now LIVE and our default Answer is deactivated!

πŸ‘‰ From the Custom Answers home screen, you will now see your new custom Answer listed at the top and its status will read as "Published"πŸ‘‡

πŸŽ‰ You have now built your own Custom Answer so we respond to your leads the way YOU want! πŸŽ‰

πŸ‘‰ If you would like to switch BACK to our default Answer - simply click on the custom answer again and click "Deactivate"πŸ‘‡

πŸ‘‰ From the pop-up, click "Confirm"πŸ‘‡

πŸ‘‰ In the top right corner, the button will now read "Activate"πŸ‘‡

πŸ‘‰ From the Custom Answers home screen, you will see your custom Answer will now read as "Inactive"πŸ‘‡

πŸŽ‰ You have now successfully switched back to using our default Answer!

πŸ“– For more helpful information regarding Script Customization - click HERE!

If you have any questions you can send an email to help@structurely.com and we will help you anyway we can!

Happy customizing!

  • πŸš€ The Structurely Team
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