Custom Answers allows you to customize how we respond to a lead when they ask us a specific question or if they respond to one of our questions a certain way!
💡 Example of a Custom Answer: Do you have a link that would like to send to leads if they ask "How do I fill out an application?" - you can customize our response to send them the exact link and messaging you would use to have them complete an application! 💡
👉 To get started go to the Scripts page in your Structurely account.👇
👉 On the lefthand side - choose "Answers"👇
👉 Next choose which Answer from our Default Answers you would like to edit
💡 For example, if you wanted to change how we responded when a lead asked what OUR name was - you would customize the Answer "Ask name"
👉 Using the 3 dots on the righthand side, select "Duplicate" 👇
👉 From the pop-up, click "Submit"👇
Note you will not be able to edit the Answer Name
👉 Click on the text box to open up our default Answer so you can customize our response to when a lead asks "What is your name?"👇
👉 From the sidebar that opens, you can now edit the Variations of Answers to this question!👇
👉 You can have as many or as few Variations as you would like
However you MUST always have at least ONE Variation that contains no Merge Fields
📖 For more information on Variations - click HERE
👉 You can delete Variations by clicking the trashcan above the Variation and then "Delete" 👇
👉 Once you have made your edits be sure and click "Save Changes" in the top right and then click "Close"👇
👉 After you have saved your changes and closed the sidebar, click "Publish changes" in the top right👇
👉 From the pop-up, click "Confirm"👇
👉 In the top right corner, the button will now read "Deactivate"👇
‼️ Your customized Answer is now LIVE and our default Answer is deactivated!
👉 From the Custom Answers home screen, you will now see your new custom Answer listed at the top and its status will read as "Published"👇
🎉 You have now built your own Custom Answer so we respond to your leads the way YOU want! 🎉
👉 If you would like to switch BACK to our default Answer - simply click on the custom answer again and click "Deactivate"👇
👉 From the pop-up, click "Confirm"👇
👉 In the top right corner, the button will now read "Activate"👇
👉 From the Custom Answers home screen, you will see your custom Answer will now read as "Inactive"👇
🎉 You have now successfully switched back to using our default Answer!
📖 For more helpful information regarding Script Customization - click HERE!
If you have any questions you can send an email to help@structurely.com and we will help you anyway we can!
Happy customizing!
🚀 The Structurely Team