FAQs

Problems with something in your account? No worries, these articles can help

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19 articles in this collection
Written by Jesslyn Prohaska and Megan Lane

What if I changed CRMs?

We're here to help!
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Written by Jesslyn Prohaska
Updated this week

Do you have onboarding videos?

Yes, here are some helpful videos
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Written by Megan Lane
Updated over a week ago

What are your mobile apps?

Here are the links
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Written by Megan Lane
Updated over a week ago

What is your conversion rate?

We do not track conversion rate, we track engagement rate
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Written by Megan Lane
Updated over a week ago

If I have the schedule on 24/7 will she text my leads in the middle of the night?

Yes and no. The lead would need to make the first contact attempt for Structurely AI Assistant to respond at that hour.
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Written by Megan Lane
Updated over a week ago

Can I have more than 1 email on my account for notifications?

No, each account can only have 1 email
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Written by Megan Lane
Updated over a week ago

Can you work my old leads?

Yes! Please reach out to us for more information
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Written by Megan Lane
Updated over a week ago

When do I jump into the conversation?

You will be notified when agent follow up is required
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Written by Megan Lane
Updated over a week ago

If I contact the lead outside of HomeChat will Structurely AI Assistant know?

No, any contact made outside of HomeChat, either by phone, email, or separate text will not be known to us.
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Written by Megan Lane
Updated over a week ago

How can I delete agents?

You will need to reach out to us and let us know which agents you would like to have removed
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Written by Megan Lane
Updated over a week ago

How can I mute Structurely AI Assistant from responding?

You can mute your assistant by clicking the red "Mute AI Assistant" button in your messages
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Written by Megan Lane
Updated over a week ago

How can I add agents?

You can invite agents to join your Structurely account by clicking on the building icon (Organization) in your account
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Written by Megan Lane
Updated over a week ago

How do I add live chat to my website?

We've got you covered with these helpful Live Chat installation tips
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Written by Megan Lane
Updated over a week ago

Do you use my current cell phone number to respond to leads?

Nope! You get your very own Structurely AI Assistant Phone Number with the local area code of your choice 🤗
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Written by Megan Lane
Updated over a week ago

Can I change the name of Structurely AI Assistant?

You don't like my name? 😓 That's alright, you can now change my first name!
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Written by Megan Lane
Updated over a week ago

Which lead channels do you work with?

Nearly any of them! CINC, BoomTown, Zillow/Trulia, Realtor.com, BoldLeads, FUB, you name it we work with it.
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Written by Megan Lane
Updated over a week ago

Do you do drip campaigns/long term follow up?

Yes! We'll follow up with unresponsive leads for up to 12 months.
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Written by Megan Lane
Updated over a week ago

Why do my leads have goofy names?

"Exuberant Hippo" is not actually the name of your lead 😅 Read more about what these mean
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Written by Megan Lane
Updated over a week ago

Do you qualify both buyer and seller leads?

You bet we do. We qualify your buyer, seller and any leads that may be doing both. Read more here
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Written by Megan Lane
Updated over a week ago