FAQs

Problems with something in your account? No worries, these articles can help

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28 articles in this collection
Written by Andrew Dickelman and Isidora Prohaska

Do you have onboarding videos?

Yes, here are some helpful videos
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Written by Isidora Prohaska
Updated over a week ago

What are your mobile apps?

Here are the links
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Written by Isidora Prohaska
Updated over a week ago

What happens if I go over my leads in a month?

We will not automatically shut off, we will continue to respond to leads and you will pay a price per lead
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Written by Isidora Prohaska
Updated over a week ago

What is your conversion rate?

We do not track conversion rate, we track engagement rate
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Written by Isidora Prohaska
Updated over a week ago

If I have the schedule on 24/7 will she text my leads in the middle of the night?

Yes and no. The lead would need to make the first contact attempt for Aisa to respond at that hour.
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Written by Isidora Prohaska
Updated over a week ago

Can I have more than 1 email on my account for notifications?

No, each account can only have 1 email
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Written by Isidora Prohaska
Updated over a week ago

Can you work my old leads?

Yes! Please reach out to us for more information
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Written by Isidora Prohaska
Updated over a week ago

What does 'Seats' mean?

How many agents you can add to your account
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Written by Isidora Prohaska
Updated over a week ago

When do I jump into the conversation?

You will be notified when agent follow up is required
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Written by Isidora Prohaska
Updated over a week ago

If I contact the lead outside of HomeChat will Aisa know?

No, any contact made outside of HomeChat, either by phone, email, or separate text will not be known to us.
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Written by Isidora Prohaska
Updated over a week ago

How can I delete agents?

You will need to reach out to us and let us know which agents you would like to have removed
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Written by Isidora Prohaska
Updated over a week ago

How can I mute Aisa from responding?

You can mute her by clicking the red "Mute Holmes" button in your messages
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Written by Isidora Prohaska
Updated over a week ago

How can I add agents?

You can add agents in accounts Growth or above by click on the building icon (organization) in your account
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Written by Isidora Prohaska
Updated over a week ago

How can I upgrade my plan?

You can upgrade your plan under billing in your settings
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Written by Isidora Prohaska
Updated over a week ago

Tasks

Use manually and automatically created tasks to get reminded of leads that need follow up
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Written by Isidora Prohaska
Updated over a week ago

Buyer Smart Drips

Here's how Aisa Holmes will respond to your unresponsive Buyer Leads 🤓
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Written by Isidora Prohaska
Updated over a week ago

Re-Drips

The revolutionary way Structurely sends Smart Drips to your unresponsive leads 🚀
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Written by Isidora Prohaska
Updated over a week ago

Seller Smart Drips

Here's how Aisa Holmes will respond to your unresponsive Seller Leads 🤓
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Written by Isidora Prohaska
Updated over a week ago

How do I add live chat to my website?

We've got you covered with these helpful Live Chat installation tips
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Written by Andrew Dickelman
Updated over a week ago

Do you use my current cell phone number to respond to leads?

Nope! You get your very own Holmes Phone Number with the local area code of your choice 🤗
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Written by Andrew Dickelman
Updated over a week ago

Can I change the name of Aisa Holmes?

You don't like my name? 😓 That's alright, you can now change my first name!
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Written by Andrew Dickelman
Updated over a week ago

Which lead channels do you work with?

Nearly any of them! CINC, BoomTown, Zillow/Trulia, Realtor.com, BoldLeads, FUB, you name it we work with it.
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Written by Andrew Dickelman
Updated over a week ago

How many leads do your plans include?

It depends on the plan...
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Written by Andrew Dickelman
Updated over a week ago

Do you do drip campaigns/long term follow up?

Yes! We'll follow up with unresponsive leads for up to 12 months.
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Written by Andrew Dickelman
Updated over a week ago

Can I customize the Holmes scripts?

Not yet 😅 we're optimizing the default scripts first, then adding customization
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Written by Andrew Dickelman
Updated over a week ago

Are there long term contracts?

No. You won't be locked in till 2092 with us 😬 Read more about our pricing plans
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Written by Andrew Dickelman
Updated over a week ago

Why do my leads have goofy names?

"Exuberant Hippo" is not actually the name of your lead 😅 Read more about what these mean
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Written by Andrew Dickelman
Updated over a week ago

Do you qualify both buyer and seller leads?

You bet we do. We qualify your buyer, seller and any leads that may be doing both. Read more here
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Written by Andrew Dickelman
Updated over a week ago