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FAQs
FAQs
Problems with something in your account? No worries, these articles can help
18 articles in this collection
Written by
Megan Lane
Do you have onboarding videos?
Yes, here are some helpful videos
Written by
Megan Lane
Updated over a week ago
What are your mobile apps?
Here are the links
Written by
Megan Lane
Updated over a week ago
What is your conversion rate?
We do not track conversion rate, we track engagement rate
Written by
Megan Lane
Updated over a week ago
If I have the schedule on 24/7 will she text my leads in the middle of the night?
Yes and no. The lead would need to make the first contact attempt for Structurely AI Assistant to respond at that hour.
Written by
Megan Lane
Updated over a week ago
Can I have more than 1 email on my account for notifications?
No, each account can only have 1 email
Written by
Megan Lane
Updated over a week ago
Can you work my old leads?
Yes! Please reach out to us for more information
Written by
Megan Lane
Updated over a week ago
When do I jump into the conversation?
You will be notified when agent follow up is required
Written by
Megan Lane
Updated over a week ago
If I contact the lead outside of HomeChat will Structurely AI Assistant know?
No, any contact made outside of HomeChat, either by phone, email, or separate text will not be known to us.
Written by
Megan Lane
Updated over a week ago
How can I delete agents?
You will need to reach out to us and let us know which agents you would like to have removed
Written by
Megan Lane
Updated over a week ago
How can I mute Structurely AI Assistant from responding?
You can mute your assistant by clicking the red "Mute AI Assistant" button in your messages
Written by
Megan Lane
Updated over a week ago
How can I add agents?
You can invite agents to join your Structurely account by clicking on the building icon (Organization) in your account
Written by
Megan Lane
Updated over a week ago
How do I add live chat to my website?
We've got you covered with these helpful Live Chat installation tips
Written by
Megan Lane
Updated over a week ago
Do you use my current cell phone number to respond to leads?
Nope! You get your very own Structurely AI Assistant Phone Number with the local area code of your choice 🤗
Written by
Megan Lane
Updated over a week ago
Can I change the name of Structurely AI Assistant?
You don't like my name? 😓 That's alright, you can now change my first name!
Written by
Megan Lane
Updated over a week ago
Which lead channels do you work with?
Nearly any of them! CINC, BoomTown, Zillow/Trulia, Realtor.com, BoldLeads, FUB, you name it we work with it.
Written by
Megan Lane
Updated over a week ago
Do you do drip campaigns/long term follow up?
Yes! We'll follow up with unresponsive leads for up to 12 months.
Written by
Megan Lane
Updated over a week ago
Why do my leads have goofy names?
"Exuberant Hippo" is not actually the name of your lead 😅 Read more about what these mean
Written by
Megan Lane
Updated over a week ago
Do you qualify both buyer and seller leads?
You bet we do. We qualify your buyer, seller and any leads that may be doing both. Read more here
Written by
Megan Lane
Updated over a week ago