FAQs

Problems with something in your account? No worries, these articles can help

Jesslyn Prohaska avatar Megan Lane avatar Rebecca Vredenburg avatar
15 articles in this collection
Written by Jesslyn Prohaska, Megan Lane, and Rebecca Vredenburg

Do you have onboarding videos?

Yes, here are some helpful videos
Megan Lane avatar
Written by Megan Lane
Updated over a week ago

What are your mobile apps?

Here are the links
Megan Lane avatar
Written by Megan Lane
Updated over a week ago

How can I mute Structurely AI Assistant from responding?

You can mute your assistant by clicking the red "Mute AI Assistant" button in your messages
Megan Lane avatar
Written by Megan Lane
Updated over a week ago

If I have the schedule on 24/7 will my AI Assistant text people in the middle of the night?

Yes and no. The lead would need to make the first contact attempt for Structurely AI Assistant to respond at that hour.
Megan Lane avatar
Written by Megan Lane
Updated over a week ago

If I contact the lead outside of HomeChat will Structurely AI Assistant know?

No, any contact made outside of HomeChat, either by phone, email, or separate text will not be known to us.
Megan Lane avatar
Written by Megan Lane
Updated over a week ago

What if I changed CRMs?

We're here to help!
Jesslyn Prohaska avatar
Written by Jesslyn Prohaska
Updated over a week ago

AI - Frequently Asked Questions ❓

Here are a few common questions we get asked about the digital assistant to help get you started! 💡
Rebecca Vredenburg avatar
Written by Rebecca Vredenburg
Updated over a week ago

Can you work my old leads?

Yes! Please reach out to us for more information
Megan Lane avatar
Written by Megan Lane
Updated over a week ago

When do I jump into the conversation?

You will be notified when agent follow up is required
Megan Lane avatar
Written by Megan Lane
Updated over a week ago

How can I delete agents?

You will need to reach out to us and let us know which agents you would like to have removed
Megan Lane avatar
Written by Megan Lane
Updated over a week ago

How can I add agents?

You can invite agents to join your Structurely account by clicking on the building icon (Organization) in your account
Megan Lane avatar
Written by Megan Lane
Updated over a week ago

How do I add live chat to my website?

We've got you covered with these helpful Live Chat installation tips
Megan Lane avatar
Written by Megan Lane
Updated over a week ago

Why do some of my leads have goofy names?

"Exuberant Hippo" is not actually the name of your lead 😅 Read more about what these mean
Megan Lane avatar
Written by Megan Lane
Updated over a week ago

Do you use my current cell phone number to respond to leads?

Nope! You get your very own Structurely AI Assistant Phone Number with the local area code of your choice 🤗
Megan Lane avatar
Written by Megan Lane
Updated over a week ago

Do you do drip campaigns/long term follow up?

Yes! We'll follow up with unresponsive leads for up to 12 months.
Megan Lane avatar
Written by Megan Lane
Updated over a week ago