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Managing Enrollment Tags in Salesforce + Structurely
Managing Enrollment Tags in Salesforce + Structurely
Nate Joens avatar
Written by Nate Joens
Updated over 4 months ago

Structurely uses a custom field on a custom object called the Structurely Enroll Event Object and the "Enroll" field to map to a "Tag" in Structurely to determine which lead gets which text + call AI scripts

  • You can pick from existing pre-loaded options that tie to our pre-built library

  • Or write custom scripts, which requires adding custom values to the Enroll field on the Enroll Event object

  • You will use a Structurely Workflow + Script Assignment "Tag" to associate the right Enrollment Event with the right script


Navigating to the Salesforce Enrollment Event Object and Enroll Field values

  • In Setup -> Object Manager -> search "Structurely"

  • Click on the Structurely Enroll Event object and navigate to Fields & Relationships and click on the "Enroll" field


โ€‹

  • You will see active Values and Inactive Values. Active values can be used right away and are immediatley available from the picklist. Inactive values are also immediately usable, so long as they are added to the active list
    โ— IF YOU ARE ADDING A CUSTOM SCRIPT, CLICK "View Structurely Enroll Value Set"

  • To add a custom script enrollment value, click "New"

  • Add the name of your script(s) and click save (NOTE: The scripts do not have to be built in Structurely yet to accomplish this step)

  • You can now see your custom enroll picklist values in the available list of options


Tying a Custom Enroll Value to a Custom Call AI Script

  • In Structurely go to Rules -> Workflows (Workflows are currently what dictate which Call AI + Cadence to use based on certain trigger events)

  • Create a new workflow (or edit an existing one) and name the Workflow and select the Call AI agent you wish to use (this can be changed later) - click "create workflow" on the next screen

  • You will now have a pre-loaded Call AI cadence associated with the Call AI agent you configured in each step

Editing the Trigger Criteria

  • Now, we need to only run this Call AI Workflow when a lead has the tag "your-script-name" from our earlier Salesforce Enroll custom value. Click the "Add Criteria" button on the Trigger step:

  • Search for and select the "Tags" value and enter the exact value of what you entered in the Enroll picklist in Salesforce (this is case and character sensitive) - then click "add"

  • Now your Call AI Workflow will only trigger when that Tag is present (and that Tag is present, only when a lead is enrolled via the Enroll event from Salesforce)


Let us know if you have any questions!

TEXT AI SCRIPT ASSIGNMENT COMING SOON

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