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Sierra Interactive CRM Integration Sync
Sierra Interactive CRM Integration Sync

Send your lead conversations and copy lead assignment rules between Structurely and Sierra Interactive

Emma Holmes avatar
Written by Emma Holmes
Updated over a week ago

πŸ‘‹ Β Let's connect your Structurely + Sierra Interactive accounts

🌟 (TL;DR)🌟
You'll simply need to enter in your Sierra Interactive API Key in your HomeChat Dashboard > Integrations

If you're already sending your Sierra Interactive leads to Structurely for qualification, you can now send the lead qualification data and conversation transcript BACK to your Sierra Interactive CRM, automatically πŸŽ‰

Here's how to get setup:

πŸ‘‰ Β Login to your Sierra Interactive Account here

πŸ‘‰ Β Click on the "Settings Cog" icon on the top. Then click on "Integrations" in Β the drop down panel πŸ‘‡Β 

πŸ‘‰ Β Click on the "Sierra Interactive" in the Direct API Integrations settings πŸ‘‡Β 

πŸ‘‰ Β Click "Copy" in the Sierra Interactive pop over to copy your unique API Key

πŸ‘‰ Β Now, go to your Structurely Dashboard. Click on the "Settings Cog" on the left hand panel. Then click "Integrations".

Option 1: If you want to only sync data on YOUR PERSONAL LEADS only, select your name from the dropdown menu at the top of the screen. πŸ‘‡

Option 2: If you want to sync data on ALL YOUR BROKERAGE OR TEAM LEADS, select your brokerage from the dropdown menu at the top of the screen. πŸ‘‡

❗ NOTE: You will only see the "Agency" section if you are an Admin for a team or brokerage. ❗

πŸ‘‰ Toggle "On" the Sierra CRM Integration

πŸ‘‰ Paste your API into the field and click "Submit"

🎊  Nice job, your Sierra Interactive lead data will now be synced back to your Sierra Interactive CRM!

Here's how it will look:

πŸ‘‰ Β The Conversation transcript your digital assistant has with your lead will automatically be added as a "Note" to that lead in Sierra Interactive πŸ‘‡Β 


Lead Assignment

This integration will also allow Structurely to mirror your lead assignment and routing rules done in Sierra Interactive.Β 

So if a lead is assigned to an agent in Sierra, that lead will also be assigned to the same agent (assuming they also have a Structurely account) in Structurely.


Tell us if it didn't work!

If you don't see your transcription history and other lead data synced back to your Sierra Interactive CRM feel free to let us know via the little floating chat bubble!

Or you can send an email to and we will get back to you!

πŸš€ The Structurely Team

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